Last Updated: September 29, 2023 at 4:18 pm

Our Member Services team is always ready to serve our members.

If you should have any suggestions as to how to improve the plan to better suit your needs; if you have questions about what benefits you receive as a BCBSAZ Health Choice Pathway (HMO D-SNP) member; or if you are thinking of switching plans and want to compare benefits, please call Member Services at 1-800-656-8991, TTY 711, 8 am – 8 pm, 7 days a week.

Or, you may e-mail Member Services at


We invite you to call or write to us at:

BCBSAZ Health Choice Pathway
8220 N. 23rd Avenue
Phoenix, AZ 85021

Claims should be mailed to:
BCBSAZ Health Choice Pathway 
Attn: Reimbursement Services
P.O. Box 52033
Phoenix, AZ 85072-2033

Phone: 1-800-656-8991
TTY: 711
Fax: 480-784-2933


If you are a reporter or need to contact our media relations team, please send your request to

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